Typically, your iPhone should be recognized by iTunes when you plug it into your computer via the USB port. If your phone does not immediately show up in iTunes there may be a variety of reasons why your iOS device is not being recognized by the computer.
Use the following tips to troubleshoot your iPhone-computer connection.
1. Update iTunes
Check iTunes to see if any updates are available. For a Mac, go to iTunes > Check for Update.
For Windows, go to Help > Check for Updates.
Make sure your operating system is updated and compatible with the iTunes update.
2. Restart your iPhone
Turn off your iPhone by holding down the sleep/wake button at the top of the phone until a red slider appears. Slide your finger across the “slide to power off” icon. The phone should turn off after a few seconds. Then, turn the phone back on by pressing the sleep/wake button until the Apple logo screen appears.
3. Recharge your iPhone
If your phone is low on power, try charging it with the iPhone charger or by connecting it to a charged computer through a USB connecter.
4. Check USB Connections
First try disconnecting and reconnecting the USB cord. If possible, connect the iPhone to the computer via a built-in computer USB port and not a port on a keyboard or USB hub. Try a different USB port if the port you are using continues to fail.
5. Restart Your Computer
With a Mac, restart your computer by clicking on the Apple logo in the top left corner of the screen and selecting “Restart…” from the drop down menu.
In Windows, click the Start button in the bottom left corner > Turn Off Computer > Restart. After restarting, plug your iPhone back into the computer.
6. Reinstall iTunes (Windows)
For Windows users, you may have to reinstall iTunes to get the latest update.
7. Resolve Software Conflicts
Some third-party security software may prevent iTunes from recognizing your phone. To fix the problem you may have to update your software, adjust software settings, or temporarily disable the software.
8. Check USB Cord
It is possible that the USB connector is damaged. Try using a different connector if available to see if this is the case.
Still Need Help?
If these problems continue, you may want to seek professional help. TalkLocal can find the help you need quickly and easily. Just type in what, when, and where you need help and Talk Local will connect you to a computer repair professional in minutes!
